Terms and Conditions
Last Updated: 29/05/25
Welcome to ALCHEMITELABS. By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before using our website or services. If you do not agree to these Terms, you may not access or use our website or services.
1. Definitions
- "ALCHEMITELABS," "we," "us," or "our" refers to ALCHEMITELABS LTD, a company registered in the United Kingdom.
- "Website" refers to the ALCHEMITELABS website, accessible at alchemitelab.com.
- "Products" refers to the vegan, aromatherapy skincare products offered for sale by ALCHEMITELABS on our Website or through other authorised channels.
- "Services" refers to any services provided by ALCHEMITELABS, including but not limited to customer support, product information, and personalised skincare consultations.
- "User," "you," or "your" refers to any person who accesses or uses our Website or Services.
- "Content" refers to any text, graphics, images, audio, video, or other materials displayed on or available through our Website.
2. Acceptance of Terms
By accessing or using our Website or Services, you represent and warrant that you have the legal capacity to enter into these Terms and that you agree to be bound by these Terms. If you are using our Website or Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.
3. Products and Services
3.1. Product Information: We strive to provide accurate and up-to-date information about our Products on our Website. However, we do not warrant that the product descriptions, ingredients lists, or other content are accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes only and may differ from the actual product.
3.2. Non-Comedogenic Claims: Our Products are formulated with non-comedogenic ingredients, which are less likely to clog pores. However, individual reactions to skincare products can vary. We recommend performing a patch test before using any new product, especially if you have sensitive skin or a history of allergic reactions.
3.3. Vegan and Cruelty-Free: All our Products are 100% vegan and cruelty-free. We do not use any animal-derived ingredients, and we do not test our Products on animals.
3.4. Allergy Information: It is the user's responsibility to read the product ingredients lists carefully and be aware of any potential allergens. We are not liable for any allergic reactions or adverse effects resulting from the use of our Products. If you have any concerns, consult a healthcare professional before using our Products.
3.5. Sustainability and Sourcing: We are committed to using sustainably-sourced ingredients and working with suppliers who are environmentally proactive and ethically aligned. However, we cannot guarantee the traceability or sustainability of every ingredient due to the complexity of global supply chains.
4. Orders and Payment
4.1. Order Acceptance: Your order is an offer to purchase our Products. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.
4.2. Pricing and Payment: Prices for our Products are displayed on our Website and are subject to change without notice. All prices are in GBP (British Pounds) and Euros for our Irish customers unless otherwise stated. You are responsible for paying all applicable taxes and shipping fees associated with your order. We accept payment through [list accepted payment methods]. By placing an order, you authorise us to charge your selected payment method for the total amount of your order.
4.3. Shipping and Delivery: We will ship your order to the address you provide during checkout. We are not responsible for delays or damages caused by the shipping carrier. Delivery times are estimates only and are not guaranteed.
4.4. Returns and Refunds: Please review our Returns and Refunds Policy, [link to the policy page], which governs the return of Products and the issuance of refunds.
5. Intellectual Property
5.1. Ownership: All Content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of ALCHEMITELABS or its licensors and is protected by copyright, trademark, and other intellectual property laws.
5.2. Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our Website and Content for your personal, non-commercial use. You may not copy, modify, distribute, sell, or create derivative works based on our Website or Content without our prior written consent.
5.3. Trademarks: "ALCHEMITELABS" and our logo are trademarks of ALCHEMITELABS. You may not use our trademarks without our prior written consent.
6. User Conduct
You agree to use our Website and Services in a responsible and lawful manner. You may not:
- Use our Website or Services for any illegal or unauthorised purpose.
- Interfere with or disrupt the operation of our Website or Services.
- Attempt to gain unauthorised access to our Website, Services, or systems.
- Post or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
- Impersonate any person or entity or misrepresent your affiliation with any person or entity.
- Collect or harvest any information about other users without their consent.
- Use any robot, spider, scraper, or other automated means to access our Website or Services.
- Engage in any activity that could damage, disable, overburden, or impair our Website or Services.
7. Disclaimer of Warranties
OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT ON OUR WEBSITE. YOU USE OUR WEBSITE AND SERVICES AT YOUR OWN RISK.
8. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, ALCHEMITELABS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR WEBSITE OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM.
9. Indemnification
You agree to indemnify and hold ALCHEMITELABS and its officers, directors, employees, and agents harmless from any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of our Website or Services, your violation of these Terms, or your violation of any rights of another person or entity.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms
We reserve the right to modify these Terms at any time without notice. The updated Terms will be posted on our Website, and your continued use of our Website or Services after the posting of the updated Terms constitutes your acceptance of the updated Terms.
12. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
13. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
14. Entire Agreement
These Terms constitute the entire agreement between you and ALCHEMITELABS LTD relating to your use of our Website and Services and supersede all prior or contemporaneous communications and proposals, whether oral or written.
15. Contact Information
If you have any questions about these Terms, please contact us at:
ALCHEMITELABS
skincare@alchemitelabs.com
Notting Hill, London, UK
